IDI Means Quality

IDI (Information Dynamics International, Inc.) delivers quality. Our QMA (Quality Management Approach) involves quality assurance and quality controls addressing enterprise-wide assimilation of progressive best business practices. In the accomplishment of our customers’ G&O (goals and objectives), our professionals ensure implementation of QMA crosswalks among all frameworks and methodologies we feature.

Our QMA is unique. We deploy performance metrics such as a) analytics (e.g., Likert models, qualitative or quantitative analysis, trend analyses, etc.); b) balanced scorecards; c) customer satisfaction remedies (e.g., postcards, questionnaires, web surveys, etc.); etc. And, we realize engaging feedback from customers, when coupled with CPI (continuous process improvement), serves to reinforce successes while it eliminates avoidable stop-gaps.

 

 “High achievement always takes place in the framework of high expectation.” – C. Kettering

 

IDI Frameworks | Methodologies

 

 “We are ADEPT and We Deliver!”

 

Integrity:

IDI service support reach back builds on a solid reputation of high-integrity network and IT (information technology) management where outstanding performance metrics are referenced. As a M | WOSB (minority | woman-owned small business), we remain committed to our quality practices. Our team composites reflect an internal adherence to quality assurances and controls, which follow SEI-CMMI Maturity Level 2 (Software-Engineering Institute - Capability Maturity Model Integration), employ EVMS (Earned Value Management System), mirror ISO (International Organization for Standardization), extend PMI (Program Management Institute) Global Standards including the PMBOK® Guide, OPM3®, The Standard for Program Management, and strive to deliver Lean Six practices.

ITIL | ITSM:

Due to our expert human capital engineering process - we can ensure quality testing and verification at every stage of service and product development tiers, because our processes are monitored and evaluated recognizing KPI (key performance indicators).

IDI employs ITIL (Information Technology Infrastructure Library) and ITSM (Information Technology Service Management). ITIL | ITSM represent dramatically enhanced IT approaches wherein critical business processes and disciplines are realized. Accessibility provided by ITIL | ITSM demarcates senior executive capabilities for sponsoring and shepherding quality improvement efforts. By defining quality as the level of alignment between actual services delivered and actual needs of business, ITIL | ITSM serves as a common point of engagement for IDI’s business units both internally and externally.

Utilizing our best business practices, frameworks and methodologies suite, we assure tailored solutions mapping to business needs of our customers.



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Information Dynamics International | 8403 Colesville Road, Suite 1100, Silver Spring, Maryland. 20910 | : 301.384.2111