Data Center Operations

IDI (Information Dynamics International, Inc.) ensures a stable, reliable day-to-day mainframe data center. We provide necessary skill, resources and expertise to assist clients in moving toward technical innovation and future needs. Our experts have managed data center capacities delivering service level excellence for multiple client organizations.

Our team consistently meets and exceeds SLAs (Service Level Agreements) while our program managers guide staff members toward consistent performance enhancement and features that:

  • Design guidelines to ensure availability and business continuity
  • Enable proactive infrastructure capacity planning
  • Enforce adherence to redundancy requirements
  • Ensure compliance with standard or regulated processes
  • Facilitate planning | execution of consolidation or relocation

Improve impact analysis, minimize errors and reduce staff requirements associated with changes
  • Provide alerts for KPI (key performance indicators) and threshold conditions
  • Reduce MTTR (mean-time-to-repair) for outages
  • Speed time-to-market for new application deployments
  • Publications and Documentation

Managed Content

We feature extensible capabilities referencing publications and documentation as well as web structured content management. Our internal processes adhere to best practice methodologies such as ITIL and ITSM (Information Technology Services Management). Our team is responsive and consistently meets operational requirements. We believe skill and expertise demarcate proactive management oversight. As a key discriminator in data center proficiencies people, processes and technology work in synchronicity to successfully deliver services to organizations. IDI provides assistance for word processing, spreadsheet, database, statistics, graphics, and calendaring, and CADD (computer aided design and drafting) software.

Managed Content Surge Capabilities

At IDI, we feature additional internal layers of service capability and add-on document management providers with Center of Excellence CMMI and coach | mentor associations. Our predominate core proficiencies involve IT (information technology) and associative competencies, where we ensure quality assured managed content service support. For those rare occasions where client products exceed the natural bandwidth for small business, we maintain a list of vendors on retainer who are invoked through a seamless direct line of authority ensuring client requirements remain in the high 90th performance percentile.

Section 508 Compliance

We recognize accessible formatting standards and Section 508 requirements detailed in 36 CFR part 1194.24 and 36 CRF 1194, Subpart C .

Standards

In 1998, Congress amended the Rehabilitation Act of 1973 (29 U.S.C. 794d) as amended by the Workforce Investment Act of 1998 (P.L. 105 - 220), August 7, 1998 to require Federal agencies to make their electronic and information technology (EIT) accessible to people with disabilities.

Specifically, Section 508 of that act requires that when Federal agencies develop, procure, maintain, or use EIT, Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities, unless an undue burden would be imposed on the agency.

At IDI, we embrace the Rehabilitation Act of 1973 and Revised Act of 1998. For more information on our Section 508 Compliance practices contact Office.


Copyright © Information Dynamics International - 2010. All Rights Reserved. Reprints Require Permissions.
 
Information Dynamics International | 8403 Colesville Road, Suite 1100, Silver Spring, Maryland. 20910 | 301.384.2111